Informativa sui rimborsi
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@roccoclub.itor use the self-serve return option in your order confirmation. Returns must be sent to: VIA CAIO SECONDO PLINIO 33, Milano (MI) - 20129.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
Exceptions / non-returnable items Certain items cannot be returned: perishable goods (e.g. food, flowers, plants), custom or personalised products, personal care goods (e.g. beauty products), hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — Right of Withdrawal If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item of your order, for any reason and without providing a justification. This withdrawal period is extended if it ends on a weekend or public holiday.
To exercise your right of withdrawal, notify us before the 14-day period expires by:
- Using the self-serve return option in your order confirmation, or
- Contacting us at support@roccoclub.it
Upon withdrawal, the item must be returned in the same condition you received it — unworn or unused, with tags, and in its original packaging — along with your receipt or proof of purchase.
We will issue a full refund to your original payment method within 14 days of receiving the returned goods. Return shipping costs are at your expense unless the item is defective or incorrect.
The right of withdrawal does not apply to: custom or personalised products, perishable goods, sealed personal care items that have been opened, or other categories excluded under applicable EU law.
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 14 days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@roccoclub.it.